AVerMedia Adopts UpGPT Knowledge Management to Rapidly Integrate Enterprise Information

Founded on January 17, 1990, AVerMedia Technologies Inc. is a company specializing in multimedia video processing technologies. It offers a comprehensive line of multimedia video products and markets them under the AVerMedia brand in over 100 countries worldwide. By adopting UpGPT for knowledge management, AVerMedia has uploaded various operational rule documents and system operation manuals to the platform.

In today’s global wave of digital transformation, how enterprises can effectively enhance internal operational efficiency and employee experience has become a critical issue. ART Solutions recently partnered with AVerMedia to implement the UpGPT intelligent knowledge management and AI chatbot solution, creating a smart employee support platform that integrates Microsoft Teams and HR systems, setting a new benchmark for digital transformation in the manufacturing industry.

In today’s global wave of digital transformation, how enterprises can effectively enhance internal operational efficiency and employee experience has become a critical issue. ART Solutions recently partnered with AVerMedia to implement the UpGPT intelligent knowledge management and AI chatbot solution, creating a smart employee support platform that integrates Microsoft Teams and HR systems, setting a new benchmark for digital transformation in the manufacturing industry.

Solving Onboarding Challenges and Empowering Senior Employees

AVerMedia has long faced the challenge of onboarding new employees, which consumes significant amounts of time from senior staff. Due to the complexity of manufacturing workflows and the abundance of internal application forms, new employees often make mistakes because they are unfamiliar with the processes or hesitant to ask colleagues for help—ultimately affecting overall efficiency and quality.

ART Solutions introduced the UpGPT knowledge management system, uploading various operational rule documents and system manuals to the platform. Through Microsoft Teams, an AI chatbot app was created, enabling all employees to ask questions and receive accurate answers anytime, anywhere. This not only significantly accelerates the onboarding process for new hires but also allows senior employees to focus on core tasks by reducing repetitive support duties.

Integrating HR Systems to Simplify Form Submission Processes

Beyond knowledge queries, ART Solutions further integrated UpGPT with AVerMedia’s HR system. The AI chatbot now assists employees in filling out various forms and provides step-by-step guidance for application processes. Whether it’s expense claims, leave requests, or checking remaining vacation days, employees can interact with the AI chatbot via Teams to complete tasks-eliminating the burden of complex system operations and process memorization.

This integrated solution not only enhances employee self-service capabilities but also strengthens the standardization and consistency of internal processes, injecting new momentum into AVerMedia’s operational efficiency.

ART Solutions: The Ideal Partner for Manufacturing Digital Transformation

With deep expertise in the manufacturing sector, ART Solutions has extensive experience in system integration and AI application deployment. Its collaboration with AVerMedia shows its technical strength and customization capabilities in smart employee support. Through the implementation of UpGPT, AVerMedia has improved employee experience and introduced greater agility and intelligent management into its operations.

ART Solutions stated that it will continue to promote the application of UpGPT across more manufacturing scenarios, helping enterprises build AI-driven smart operations to embrace the new era of digital transformation.