MetaAge partners with ART Solutions to implement the UpGPT intelligent assistant, driving enterprise intelligent transformation

METAMatch has implemented the UpGPT intelligent assistant solution developed by ART Solutions. In the photo: ART Solutions Sales Director James Lo (left), METAMatch Deputy General Manager Jimmy Chen, and ART Solutions CEO Ken Yen.

As enterprises increasingly pursue digital transformation, efficient knowledge management has become a key success factor. MetaAge has adopted the UpGPT knowledge Q&A system developed by ART Solutions, built on the Azure AI platform, to effectively address the efficiency challenges faced by its sales team in accessing product information and learning product knowledge. This allows the team to focus more on strategic planning and business development. The collaboration also highlights the importance of practical AI applications in real-world scenarios.

MetaAge has been specializing in AI and IT solutions for over 25 years, dedicated to delivering enterprise-grade digital transformation and intelligent applications. As a trusted distributor for dozens of internationally renowned vendors in Taiwan, MetaAge's portfolio of represented products continues to expand. With the growing number of brands and products under its umbrella, an easy-to-use AI-powered knowledge Q&A system has become an essential tool to support efficient operations across product and sales teams in today’s fast-paced business environment.

Lin Li-Tsung, Vice General Manager of MetaAge’s Product Center, stated:"Our goal is to implement an AI knowledge Q&A system that ensures information security while enabling our sales team to quickly access the information they need, reduce search time, and improve decision-making efficiency."

As a trusted Microsoft cloud services distributor, MetaAge chose to collaborate with ART Solutions, a fellow Microsoft business partner, to implement the UpGPT knowledge Q&A system developed by ART Solutions. This solution effectively addresses the bottlenecks MetaAge’s sales team faced in processing information. According to ART Solutions, leveraging Microsoft tools and services in the development process has helped reduce development time by up to 50% compared to previous methods.

UpGPT by ART Solutions can be positioned as an enterprise-grade generative AI assistant, capable of answering questions that traditional AI models cannot. It also includes features such as service quality monitoring, unresolved query tracking, and escalation to human support. After implementing UpGPT, MetaAge’s sales team has been able to save over 10 minutes of search time per day on average, accelerating the decision-making process. MetaAge also showcases to its enterprise clients how to drive AI innovation and embrace the era of AI transformation.

In addition, ART Solutions developed a custom eDM image content reader specifically for MetaAge’s needs, offering image-to-text conversion and bullet-point editing features to help sales teams access information more efficiently. Previously, sales personnel often spent significant time searching across various documents and departments for product information. Now, with UpGPT integrated into the familiar Microsoft Teams interface, they can perform precise product queries without being constrained by differing document formats, storage locations, or access permissions—greatly reducing the time and barriers to information retrieval.

Furthermore, with SharePoint synchronization, departments can manage their knowledge base content more effectively, ensuring real-time updates and minimizing the risk of outdated or incorrect information affecting decision-making.

MetaAge’s Product Center has expressed strong support for the implementation of UpGPT and is actively encouraging all product departments to organize and upload more information to ensure the sales team has access to the most comprehensive product knowledge. Lin Li-Tsung believes that UpGPT is not just an AI assistant, but a vital tool for intelligent information flow within the organization. It significantly reduces the time cost of cross-departmental communication, allowing teams to focus more on customer engagement and crafting optimal sales strategies.

Chin-Min Chen, Head of MetaAge’s Microsoft Product Division, is excited about UpGPT’s integration within the Azure AI ecosystem. He remarked:"The deployment of this technology not only showcases the powerful potential of Azure AI Search and Azure OpenAI, but also brings greater feasibility and convenience to enterprise AI adoption."

Looking ahead, MetaAge plans to further expand the scope of UpGPT applications, aiming to build a more comprehensive AI-powered assistant while continuing to collaborate with ART Solutions to drive real-world AI innovations. Currently, MetaAge’s Microsoft product team holds over 70 technical certifications across key domains such as AI, cloud computing, and IT security. MetaAge is also the first Microsoft cloud services distributor in Taiwan to achieve dual specialization in AI Platform on Microsoft Azure and Database Migration to Microsoft Azure, enabling full support for customers in realizing best practices from cloud to AI.

ART Solutions, on the other hand, focuses on AI application development, cloud solutions, and digital transformation—committed to delivering efficient intelligent information management and operational optimization services for enterprises. As a strategic partner, ART Solutions plays a vital role in co-building the Azure AI application ecosystem with MetaAge. Together, the two companies will continue to explore innovative applications and accelerate enterprise intelligent transformation.

Original Sources: https://www.ctee.com.tw/news/20250508701783-431202